Export Office Manager – Cheddar

Contract type: Permanent Rate: empty

GBRS is seeking an experienced Sales Office Manager to join a vibrant Team, based in Somerset.

Overall job role objective:

To effectively manage the Export Sales Office team which handles all administrative and service aspects of the sales order cycle for Export markets. This involves management of individuals and close collaboration Director of Export Sales to plan and forecast sales activity and coordination with colleagues in the Purchasing and Supply, Finance and Operations teams to deliver results in line with forecast.

Daily troubleshooting, questioning, negotiation, organisation, and decision making are instrumental as is the ability to drive efficiency through leadership, process review and continual improvement.

Travel may be required occasionally but is not a significant part of the role.

Specific role responsibilities:

-Manage direct reports, including recruitment, induction, training, development, and appraisals, to achieve Functional and Company goals.

-Be the go-to for the Export Director, generating monthly and quarterly despatch plans and then managing the team and coordinating with colleagues in the Business to achieve that plan.

-Implement improvement, and drive high service levels and efficiencies, though a good understanding of the capabilities of the ERP system, process review and streamlining, in alignment with the Export Directors’ plans and Overall Business strategy for Export.

-Ensure smooth running of internal systems and beneficial working relationships with internal suppliers, particularly the Purchasing and Supply, Operations and Finance teams.

-Promote key skills of accuracy, questioning, ownership, efficiency, effectiveness, and initiative and customer service skills withing the team. Ensure professional and timely handling of customer enquiries and on time despatch of goods.

-Maintain a robust system with the Logistics Manager whereby collections are arranged swiftly, and shipment terms adhered to, processes followed correctly and clear information is provided to customers and documentation is readily available for the customer upon shipment arrival to port.

-Undertake any other ad-hoc project as requested and required


-Planning & organisation

-Staff development & coaching


-Conflict resolution, ability to diffuse a difficult situation

-Able to build relationships & communicate positively in a range of circumstances

-Comfortable creating & reviewing processes

-Able to balance process adherence with flexibility when required

-Strong sense of urgency and ability to prioritise

-High level of accuracy and attention to detail

-Problem solving, solution finding

-Adaptable to change

-Initiative- able to make informed decisions

-Pro-active interest in travel and current/ world affairs


Qualifications/ Experience:

-Planning & Scheduling

-Customer Service

-People management


-ERP system, ideally Microsoft NAV

-Project management

-Office Systems

-Process Management

-Export and logistics (preferred but not essential)

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